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Latest Post
What is business process mapping?
Approx. time to read: 3 minutes Business process architect Kerry Anne Nelson from Operation Verve explains business process mapping What it is and why it is important. The benefits of business process mapping. How to create a business process map Best practices for...
Scroll down for more posts from the library.
Pre-qualify your leads on auto-pilot
11 minute watch I’m sure you’ve seen the little chat boxes in the bottom right corner of a website. You’ve most likely used them to ask a question or engage with a business.In this digital age, live chat is an integral part of a successful customer service toolkit,...
Making First Impressions that Win Business – Creating Impact One Word at a Time.
12 minute watch LANGUAGE MATTERS – choosing YOUR WORDS carefully makes all the difference. In this episode of Better Business for Good TV with Maureen Barten from Maureen Barten consulting you will learn the secrets employed by big businesses that transformed their...
Leading Sales People to Success
10 minute watch Leading people is commonly thought to be one of the hardest areas of business. Even once you have mastered this, leading sales people can feel like a foreign country.In this interview Frances Pratt from Metisan goes through the biggest mistakes that...
Writing Winning Tenders for Small Businesses
10 minute watch The Australian Tender market is worth over $650 billion, meaning there’s a lot of opportunity for new contracts and new clients. Tendering is suitable for all types of business, no matter how big or small. Having tendering knowledge and skills is...
What makes an ideal customer…ideal?
10 minute watch The very first step to creating a customer experience that has your customers raving about you, is to know who your customer is! Running a small business means you will have no doubt been given advice about knowing who your 'ideal customer' is. But...
Marketing as an Engine for finding Life Long Customers – The Action Plan
In the the March 2019 Knowledge Sharing Dinner panelists mapped out a plan to use marketing as an engine to find life long customers. Here’s a summary of the action plan in under a minute. You can read the full action plan checklist below the video.The Action...