Every day we’re confronted with too much information…
how do we turn off the noise to get the clarity we need to move forward?

Do’s and Don’ts of Seeking Customer Feedback

Learn how to create a customer feedback system that is a fit for your brand and that your customers want to participate in

Date: Coming soon – Register to be notified when a new date is scheduled

Zoom link will be provided on registration.  Register to receive the recording and downloadable checklist.

A brand is an experience and we need to put ourselves in the shoes of our customers.

If you do not try to find out what your clients actually think about your service, you will never be able to give them the best customer experience.

However your customers receive hundreds of pieces of information and requests for action every day. If you want their feedback you need to respect them and ensure that the feedback you are asking for is relevant and of value to you both.

  • You’ll learn how to create a customer feedback system that is a fit for your brand and that your customers want to participate in
  • Walk away with an executable checklist of things you can DO right away to give your customers the best customer experience.
  • Attendance at Stop the Noise Webinars is strictly limited so all attendees have the opportunity to get their questions answered.

Your Expert Panelist

Brand Strategist

Litsa Barberoglou: Brandivine

Litsa helps business owners add value to their business by creating synergies that align their business efforts through their Brand Story. The process she takes clients through involves identifying six key elements of their brand; Purpose, Values, Name, Personality, Differentiation and Positioning. Brand alignment across areas as diverse as recruitment, strategy, operations and sales increases efficiency, builds trust, loyalty and in the longer term advocacy. The point at which those who buy from you act as referrers for your brands.

Ultimately, what we want to do is grow the base of consumers who will act as advocates for your brand.

Your Hosts

Chief Collaboration Officer and Co-founder of BB4G and the BB4G Strategic Partner Network

Brenda is known for her commitment to  #WinWith building purpose driven collaborative alliances that make a real and lasting difference in the world. 
The Better Business for Good Company Business Advisors Alliance is a collective of high quality B2B specialists and advisors who work together  to ensure every small business owner has access to the knowledge and support they need to succeed. 

Leader of the BB4G Strategic Partner Network Customer Experience Expert Panel

Musician turned Entrepreneur Ian Hopkinson is a Digital Strategist with expert knowledge from development through social media to SEO and analytics. Founder of Mad Scientist Digital – an SEO company and Founder of Terminology – a marketing software company with simple tools for growing businesses.

About the Stop the Noise Webinar Series

 

Each week Expert Panel members of the BB4G Business Advisors Alliance conduct a webinar on HOW TO RESOLVE a business challenge or issue that they see small business owners struggling with.

Each webinar consists of THREE parts:

  • An introduction to the topic , who  it impacts and why it matters
  • A step by step HOW TO guide that you can implement right away to resolve the issue or challenge in your business
  • An open Q & A segment for everyone who attends the webinar in person (Numbers of attendees are limited so everyone can participate)

All registered guests receive access to the recording of the webinar and  downloadable HOW TO Guide. 

The Stop the Noise Webinar Series is brought to you by the BB4G Business Advisors Alliance

Ensuring every small business owner has access to the knowledge and support you need to succeed.