Customer Relationships Success Audit

Customer relationships covers everything in your business that concerns how you engage with your customers and potential customers from branding and marketing, through the sales process and on through the customer journey including customer communication, customer service and customer feedback.
Download the Customer Relationship Success Audit to discover how you can improve your customer relationship practices and make your business more successful.
Image of the Business Best Practice Customer Relationships Success Audit Workbook

Areas covered in the Customer Relationships success audit include:

  • Branding
  • Marketing
  • Sales
  • Customer Service
  • Customer Feedback
  • Customer Communication
  • Reputation Management


The Business Success Audit Checklists were developed by a team of small business specialists and have been directly linked to business profitability.