by Brenda Thomson | 13th May 2022 | Customer Experience, John Braakhuis, Operations, Peter Burgess, Systems and Technology
How to get your customer to do all the work! Most businesses waste a lot of time and effort when dealing with customers. All the time spent on sales calls, customer meetings, writing proposals, preparing and signing contracts, emails, filing and then fulfilling the...
by Brenda Thomson | 21st Apr 2022 | Business for Good, Customer Experience, Danny Ruspandini, Leigh Baker
CLIMATE: Small Business, Big Opportunity Beyond big government policy and consumer behaviour, smart entrepreneurs are delivering scalable solutions from surprisingly small operations. Today’s commercial climate solutions offer trillion $$$ opportunities. 75% of...
by Brenda Thomson | 30th Apr 2021 | Business Best Practice, Customer Experience
Business best practice brand identity Your brand is your chance to set yourself and your business apart from the competition. Review your business practices against best practice business benchmarks to see how your business measures up. Your brand identity is...
by Brenda Thomson | 16th Apr 2021 | Business Best Practice, Customer Experience
Business Best Practice Customer Service Customer service is often more important than price in driving customer loyalty. Review your business practices against best practice business benchmarks to identify gaps that may be holding you back or putting your business at...
by Brenda Thomson | 9th Apr 2021 | Business Best Practice, Customer Experience
Best Practice Brand Promise Your brand promise represents everything your company stands for. Review your brand promise against best practice business benchmarks to identify gaps that may be holding you back or putting your business at risk. Best Practice Brand...
by Brenda Thomson | 9th Mar 2021 | Business Best Practice, Customer Experience, Uncategorized
Best Practice Customer Feedback Companies that listen to their customer grow faster. Review your business practices against best practice business benchmarks to find the things you should be doing to help your business grow. Customer feedback is information provided...
