Best Practice Customer Feedback

Best Practice Customer Feedback


Businesses that listen to their customers grow faster.

If you want to stay ahead of your competition you should never stop asking for, listening, and responding to customer feedback whether it’s positive or negative.

Review your customer feedback practices against this best practice guide.

Review the Checklist

  • We have an embedded customer feedback process that ensures that feedback is sought from every client throughout their customer journey, at the appropriate stages and the appropriate frequency.
  •  We respond to customer feedback so that our customers know they have been heard and listened to.
  •  We make use of relevant online review sites as part of our customer feedback strategy.
  •  We use the results of customer feedback to inform our strategic planning process, including the development of new products and services.
  •  We track our customer feedback results to make sure that our results are improving.
  •  We link the results of our customer feedback processes with our marketing and customer referral strategy.
  •  Our customer feedback policy and processes are fully documented. They reflect our Brand Identity and match the expectations of our ideal clients.
  •  We use customer feedback to improve our systems and processes for the future.

This Checklist is taken from The BIPlan System providing small business owners with the tools, knowledge and support they need to build more successful businesses and realise their business goals.

Meet the BIPlan System ®

  • In less than 60 minutes you'll get complete clarity on the current state of your business practices, uncovering any gaps that may be impacting your profitability, holding you back or putting your business at risk.
  • Next you'll create your own customised business improvement plan based on your goals and priorities.
  • Update your plan on a regular basis to maximise your odds of ongoing business survival and success.

Watch the video to discover how it works

The action items in the BIPlan System have been DIRECTLY LINKED to business profitability and are indicators of both scalability and saleability.

Based on system trials with 100 small business owners:

  • Everyone scoring less than 30% was losing money
  • Everyone scoring 50% or more was breaking even
  • Everyone scoring 80% or more was profitable.

Find your score, uncover the gaps and light your path to business success.

Light your path to business success.

Try the BIPlan System free for 14 days.  Ongoing subscriptions only $33/month.

Build a better business, have a bigger impact.  100% of profits from subscriptions are donated to our Impact Partners supporting grass root organisations working to eliminate world poverty.