Best Practice Customer Relationships


Checklists, resources, guides and tips to improve your customers’ experience from start to finish. Includes branding and marketing, sales, customer communication, customer service and customer feedback.

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Where is your customer focus?

Where is your customer focus?

14 minute watch Acquiring a new customer can cost five times more than retaining an existing customer. Increasing customer retention by 5% can increase profits from 25-95%. The success rate of selling to a customer you already have is 60-70%, while the success rate of...

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